Keep a City Connected

Bring your technical expertise, curiosity, and problem-solving mindset to a role where technology plays a vital role in serving an entire community.

The City of Urbandale is hiring an IT Administrator to help maintain and improve the technology systems that keep City operations moving. From cloud services and virtualization to cybersecurity, telecommunications, and public safety technology, you’ll work with a diverse technology environment that touches every department and every service the City provides.

This is a role for someone who enjoys being trusted to solve problems, improve systems, and make technology work better for the people who rely on it. If you enjoy learning, take pride in your work, and want to see the direct impact of your efforts, you’ll find plenty of opportunities to do that here.

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You’ll do real, varied work

Why this opportunity is different

Some IT roles focus on a single platform or area of expertise. This isn't one of them.

As Urbandale's IT Administrator, you'll support physical, virtual, and cloud-based infrastructure while administering Microsoft 365 services, VMware environments, backup and disaster recovery systems, telecommunications equipment, endpoint security tools, and enterprise applications. You'll also support specialized public safety technologies that help first responders stay connected and informed in the field.

The breadth of systems means you'll continually encounter new challenges, expand your expertise, and stay engaged in work that rarely feels routine.

The secret sauce

What kind of person thrives here?

Technical knowledge gets you in the door. What makes someone truly successful in this role is how they approach the work.

The people who thrive here are naturally curious, enjoy solving problems, and take ownership of challenges. They're comfortable working independently, but they also understand the value of strong relationships and great customer service. They can troubleshoot a technical issue, explain it clearly, and help people move forward with confidence.

If you're someone who enjoys learning, values professionalism, and takes pride in helping others succeed through technology, you'll fit right in.

Beyond IT support

Technology that helps shape operations

Technology touches every service the City provides, and you'll play an important role in helping departments find the right solutions.

You'll work directly with employees across the organization to understand operational needs, troubleshoot challenges, research technology options, and recommend tools that improve efficiency and service delivery. Whether assisting Public Safety, Public Works, Parks and Recreation, Community Development, or Administrative Services, you'll help bridge the gap between technology and the people who rely on it.

This role combines technical expertise with consultation and collaboration, giving you opportunities to contribute to both daily operations and long-term improvements.

Collaborative Culture

The work behind the work

The best technology environments are built on trust, collaboration, and a shared commitment to continuous improvement.

You'll work alongside employees who are invested in serving the community and who rely on technology to do their jobs effectively. The environment is collaborative, professional, and focused on finding solutions. You'll partner with staff, vendors, service providers, and public safety personnel to keep systems secure, reliable, and ready to support the City's needs.

For the right person, this isn't just another IT job. It's an opportunity to apply your skills across a diverse technology environment, tackle meaningful challenges, and play an important role in supporting the services that keep a community running. If you're looking for a place where your expertise is valued and your work matters, you'll find it in Urbandale.

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